Dime Payments Code of Conduct

At Dime Payments, we’re committed to building a culture rooted in ownership, excellence, and mutual respect. This Code of Conduct applies to all employees, contractors, and partners. It outlines how we show up—individually and as a team—to create an environment where people thrive and results follow.

1. Responsiveness & Respect

  • Respond to all internal messages, emails, or requests within 24 hours (excluding weekends and holidays), even if just to acknowledge and provide an ETA.

  • Communicate clearly, respectfully, and professionally—every time.

  • Don’t expect coworkers to respond sooner than 24 hours, give them time to thoughtfully reply.

2. Quality Over Speed

  • We value thoughtful, high-quality work over rushing.  It’s a balance to hit a deadline while producing high-quality work. Good work lasts. Fast work without intention creates problems.

  • Understand the difference between urgency and importance. Just because something is important doesn’t mean it’s urgent—and not everything urgent is important. If you’re unsure which it is, ask.

  • Be deliberate. Excellence requires focus, care, and attention to detail.

3. Mindset & Personal Responsibility

  • You are expected to be in the right frame of mind to do great work. That means showing up clear-headed, focused, and ready to contribute.

  • Do not use drugs or alcohol while performing any work for Dime Payments—period. This includes work done off-hours, remotely, or independently as well as communicating with coworkers and others related to dime payments. If you’re not in a condition to produce your best work, or communicate clearly, step away, regroup, and return when you’re ready.

  • Your well-being matters. Take care of yourself so you can show up sharp, engaged, and consistent.

4. Customer & Partner Interaction

  • Do not speak to customers, partners or vendors unless specifically asked to or assigned that responsibility.

  • All client-facing communication must follow our protocols to ensure clarity, professionalism, and brand alignment.

5. Follow the Process

  • Adhere to our Standard Operating Procedures (SOPs), workflows, and internal systems.

  • If you see a better way, speak up. We welcome smart suggestions. But until you’re told otherwise, follow the current process.

6.  Confidentiality & Integrity

  • Safeguard all sensitive data—ours, our clients’, and our partners’.

  • Integrity matters. If something feels off, raise it quickly. Our strength comes from transparency and accountability.

7.  Collaboration & Feedback

  • Collaborate generously. Assume good intent.

  • Give clear, constructive feedback—and be willing to receive it with openness.

  • Help others win. That’s how we all win.

8.  Growth & Initiative

  • Be proactive in your learning. Don’t wait to be told.

  • If you see something that needs doing and it’s in your lane—do it. If it’s not, raise it.

  • Own your craft. Seek clarity. Ask better questions.

9.  Accountability & Ownership

  • Mistakes happen. If you make one, own it, learn from it, fix it—then move forward.

  • We’re not here to point fingers or shift blame. Take responsibility, communicate clearly, and get back on track.

  • Progress matters more than perfection. Just stay honest, forthright and committed.

10. Ownership & Protection of Work

  • Any work you create while performing duties for Dime Payments—whether created by an employee, contractor, or partner—including code, content, designs, documentation, systems, or anything else—belongs to Dime Payments. This includes work done during or outside regular hours, using company or personal tools, if done on our behalf.

  • Treat company information, infrastructure, and tools with care, professionalism, and confidentiality.

  • Take reasonable steps to protect our systems, data, and reputation—as well as your own security and integrity—while working in our environment.

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